Privacy Policy
Last Updated: 29th December 2025
Welcome to MeltWords (“we”, “our”, “us”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website meltwords.com or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal data for the purpose of delivering customized poem services and improving user experience.
A. Personal Information You Provide
When you use our services, you may provide:
- Name
- Email address
- Phone number (optional)
- Photos or images (for personalized poem frames or scroll designs)
- Occasion details (birthday, anniversary, etc.)
- Answers to personalization questions
- Address (if ordering physical products)
- Payment details (processed securely through third-party gateways)
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Operating system
- Pages viewed
- Time spent on pages
- Device information
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Create your personalized poem
- Deliver digital or physical products
- Communicate with you regarding your order
- Provide customer support
- Improve website functionality
- Send updates, offers, or marketing emails (only with consent)
- Prevent fraudulent activity
- Analyze website performance
We do not sell your personal information.
3. Sharing of Information
We may share your data only with:
A. Service Providers
- Payment gateways
- Delivery partners (for frames or scrolls)
- Design partners (if applicable)
- Web hosting or analytics providers
These partners are required to keep your information confidential.
B. Legal Requirements
We may disclose your information if required by law or to protect our rights.
4. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Personalize your browsing experience
- Understand user behavior
- Enable essential website features
You may disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We implement industry-standard security measures to protect your personal data, including:
- HTTPS encryption
- Restricted data access
- Secure third-party payment processing
While we strive for full protection, no online method is 100% secure.
6. Your Rights
Depending on your region, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Opt-out of marketing emails
- Withdraw consent at any time
To request any of the above, contact us at:
📧 info@meltwords.com
7. Retention of Data
We store your information only as long as necessary to:
- Complete your order
- Provide customer service
- Comply with legal obligations
Uploaded photos or personalization details may be deleted after order completion upon request.
8. Payments
All payments are processed through secure third-party payment processors.
We do not store your credit/debit card information on our servers.
9. Policies for Minors
Our services are not intended for children under 13 years of age.
We do not knowingly collect data from minors.
If you believe a child has provided personal data, contact us immediately at info@meltwords.com.
10. Third-Party Links
Our website may contain links to other sites.
We are not responsible for their content or privacy practices.
We recommend reviewing their policies before sharing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated date will always appear at the top.
Continued use of the website indicates acceptance of any changes.
12. Contact Us
For questions, concerns, or requests related to this Privacy Policy, contact us:
📧 Email: info@meltwords.com
🌐 Website: meltwords.com